Denied Access to a Web Page?
You May Want to Contact Your IT Administrator

How your organization is using Websense Web security solutions to protect itself and you

Your organization is using a Websense Web security solution to carry out your organization’s Internet use policy typically established to ensure a safe and productive work environment.

If you’ve received a message that you've been denied access to view a Web page, here are the likely reasons why:

  • As a result of its advanced real-time content scanning capabilities, which automatically recognize sites containing potential threats, Websense may have detected a security threat at the Web page you are trying to access. Security threats could consist of a legitimate Web site that has been compromised and now harbors malicious code or a Web site specifically created by hackers attempting to infect victims. In this case, blocking access protects your organization and you. Websense will enable access to the Web page after the security threat has been removed.
  • Your organization has decided the content you selected falls under a category it wants to block. Using policy management tools provided by Websense, your organization has the ability to determine which categories to allow, limit, or block access to; the time of day access is allowed; and how much time is spent in one category (for example, shopping).

What can you do if you feel you should have access to a Web page?
If you feel you should have access to a Web page, contact your Help Desk or IT administrator to ask about your organization’s access policy.

How does Websense categorize Web sites?
Websense mines and analyzes millions of Web sites every hour to categorize the Internet into more than 90 categories in more than 50 languages. To help protect organizations from security threats, Websense, through the ThreatSeeker® Network, also:

  • Mines and analyzes approximately 40 million Web sites every hour for malicious content.
  • Conducts a reputation analysis of more than 2 million domains, network, IP addresses, and hosts every hour.
  • Uses more than 50 million real-time data collecting systems to parse one billion pieces of content daily.

Your organization’s IT administrator also has the ability to change a Web site’s category, overriding the category Websense gives a site.

What can you do if you feel a Web site has been incorrectly categorized?
If you feel a Web site has been incorrectly categorized, you can also suggest that Websense database researchers investigate a Web site classification by e-mailing suggest@websense.com.